In a busy working environment, conflicting views and ideas understandably surface from time to time. 

With the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, it is essential that everyone in the workplace has the ability to understand, recognise and implement strategies for managing and resolving conflict.

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.

It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.